Consumer Rights and Responsibility


According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.



The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.



Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.


Consumer Responsibility

There is no denying of the fact that most of us always prefer knowing facts related to our rights to avail them as well but often we remain lazy in practicing them by judging their values in the context of the consumer responsibilities we owe. Consumers can hardly enjoy the benefits of such rights until and unless they understand their own responsibilities for them because both are entwinedto each other hence consumer responsibility remains crucial for long term availing of rights. That is why every consumer is advised to stepforward cautiously while dealing with the concerned markets. Make sure you ask certain questions to self whenever buying a particular stuff:

  • Do you seriously need a product buying?
  • The time period for which you might use certain product
  • Do you expect the item would last till a time you expect for?

Know the health fallout of an item you choose. Whether it is a food item and do you find it to be best in terms of benefitting your health. Don’t forget to see the product nutritional chart through keen eye on the labeling before buying.

You have best scope to empower yourself through legal awareness. Take for example government’s steps to make it mandatory for bottled mineral water to have ISI mark. Likewise, it is necessary for the food items with non-vegetarian ingredients to be labeled carefully for safety and security.

The benefits of consumer responsibility are twofold from them playing crucial role to checkmarket carefully besides proper observation of avoiding needless consuming of items. The government or marketsare not the only responsible teams to offer thorough information to consumers. They must equally crosscheck things. They are bound to obtain knowledge about any item to buy and take the decision from their parts for better judgment about the service or product to use. Take for example whenever you are willing to buy any healthcare item you must remain aware of the possible side-effects as well before making your buying decision. It is advisable to take cautionary steps as well in the eating habits to diet management and last but not the least importance of physical exercises et al to enjoy maximum benefit from the item you are going to buy.

Ethics and rationale remain crucial as consumer responsibility procedures. Although there are no specifically defined consumer responsibility rules but consumers still have good scope to exercise the limitationwhile consuming certain things. It can’t be a forced attempt for the environmental conservation on the consumers. Consumers need to showcase consciousness in the efforts they do for consumption reduction to selecting an environment-friendly alternative to ensure energy is conserved thoroughly.

Various segments of consumers have causal relation with the consumer responsibility requirements. Consumption patterns and special consumer profiles matter the most in each and every segment. Such patterns describe the category and type of consumer responsibility which particular segment has to showcase.