About National Consumer Helpline


According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.



The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.



Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.


National Consumer Helpline

At the present time, economy’s king is to be considered only the consumers.  India’s government had wide range of forum in order to promote and protect the interests and rights of the consumers in all over the India.  Today, there were lots of forums organized by the India’s government where anyone consumer can submit their complaints if they were be victim in any of the unfair part or they were cheated by anyone or more.  Government of India has launched the laws that prevent the consumers from being cheated and fraud by anyone.  To protect all rights of the consumers, on 24th December 1986, a law of Consumer Protection Act had been launched by the Parliament of the India.  By the 15th March 2003, a new version of Act came into existence replacing the old with more modifications.   Government has set the judicial system at the level of central, district and state for hearing of the grievances and disputes of the consumers. Presently, about total of 35 State Forums, Commission Center of National Consumer Redressal and Disputes, total of 629 District Forums are present.  In order to report the problems of the consumers, a 24 x 7 Customer Care Number is provided by the National Consumer Helpline in order to cure the problem or in order to provide the advice to the consumer regarding different services like related to water, medical, education, electricity, courier, telecom, credit cards, LPG, automobiles, banking, hospitality, telecom, home appliances, postal, and transport etc.

National Consumer Helpline Number

National Consumer Helpline Toll free Number: 1800-11-4000 (BSNL/MTNL)

National Consumer Helpline Number: 011-270065000

National Consumer Helpline SMS: <Name><city>to 8800939717

The Ministry of Consumer Affair of India through their Logo ‘Jago Grahak Jago’ proved their contribution to create a hardcore awareness among the people of India for the rights of the consumers.  This campaign enhances the strong awareness among the people in every part of the country.  This campaign proved their service among the consumers of the India.  The Department of Consumer Affair established a helpline in the campus of the Delhi University by the India’s Government support in order to get a fund for Welfare of the Consumers.  NCH is one of the helpline for the consumer that solves the problems of the consumer regarding any transaction, dealing, or other services on daily basis.  One should also contact the National Consumer Helpline in order to solve any problem regarding consumer affair.

National Consumer Contact Details

Address: A Public Service Project of University of Delhi, Department of Commerce,Delhi School of Economics, University of Delhi, Delhi – 110007 (INDIA)

Email: [email protected]
Website: www.nationalconsumerhelpline.in

The main motive of the Helpline of the National Consumer is to provide the service to the consumers through guidance, information, and telephonic advice to reorient the policy of business and address the system of management regarding the grievances and concerns of the consumers all over the world. There were different ways to guide and support the consumer’s right like awareness regarding the responsibilities and rights, solution of problems related to services and products and also to proved the information regarding the authorities and companies through which the consumers will be able to file their problems and their problems will be hear in giving solutions to their problems.  A power is given to the consumers by the National Consumer Helpline so that they will be aware of the services and get a solution regarding their redressal and grievances and various consumer courts were present all over the country.