According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.
The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.
Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.
India has developed specific routes for asserting the rights of consumers.
The Consumer Protection Act of 1986 defines consumer law in India. This legislation helps to protect consumers from any kind of exploitation by availing the means for hearing and considering and finally settling disputes. This Act also stipulates the goods and service providers’ responsibilities. In the year 1987, the provisions of this Act became binding legally.
To lessen the time period taken to sort out consumer disputes, the Act permits the creation of quasi-judicial bodies to be formed at district level, state as well as central government levels. There are at present 604 District Forums along with 34 State Commissions, with the National Consumer Disputes Redressal Commission functioning at the final level. India boosts itself to be the only country having specific courts for hearing consumer grievances as per the CUTS Centre for Consumer Action Research and Training.
This Act provides consumers protection against the marketing of services and goods that might be injurious to life or property. It also provides consumers the right to have accurate information about a product or service's quantity, purity, quality, standard and potency.There should be a competitive price at which goods and services should be offered to the consumers.
A consumer having possession of a product which is defectivecan seek recompense from a jurisdictional Consumer Forum. This forum would need the manufacturer to come over the defect, give a replacement product, and refund the consumer's money or should pay compensation for the defect cause loss or any injury to the consumer. In case the product found is hazardous, then the forum may order the manufacturer for desisting in its manufacture.