According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.
The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.
Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.
Learn How to File A Case In Consumer Court And Get Results That You Deserve
Are you tired of approaching the company through assorted mediators? Are the companies not willing to listen to you? Then it is time to get up and file a case in consumer court. You have consumer courts that help you learn your rights and how to file consumer complaint. Set up under Consumer Protection Act, 1986, consumer courts spread responsiveness and alertness about the consumer rights and make sure that these rights and interests of the consumers are protected against the unfair or unethical trade practices.
Consumer courts in India were established with a view to provide the consumers with justice if they ever felt being cheated by the product or service seller. It happens many times that you feel unconvinced with the performance of a product or service. Rather than staying back, you must get up and fight for your rights. Consumer courts never work for a particular field or an individual sector, in fact they work for assorted sectors, helping the consumer with the procedure of consumer complaint.
Revenge, helplessness, and anger are the most common emotions that you feel when a company from whom you have purchased a product or service cheats, ignores, insults or tricks you. At times these companies might threaten you about going to file a case in consumer court. But you must rationally decide to go to the court without any emotion. While many of you would want to go to the consumer court and file a case, in actual how many of you are aware of this process? Very few!
Process of How to File Consumer Complaint in Courts:
You can file a complaint against any manufacturer, seller, or dealer of goods who is engaged in unethical or unfair trade practices. If there is any kind of deficiency in the product or service sold to you, then you have full right to lodge a complaint against that respective company or manufacturer.
It is generally recommended by the attorneys to provide the company with appropriate time (15-45 days) to redress your grievance, as per the gravity of your matter. If luck is on your side, the company might respond to your notice and agree to resolve your problem. However failure on part of the company to redress your grievance, will force you to hire a legal representative and file a case against the company.
Procedure of Consumer Compliant:
Together with the complaint, the complainant is required to furnish copies of different supporting documents like the receipts, cash memos, agreements, warranty card, etc. You are required to send an official notification to the company against which you wish filing a complaint, making them aware of your grievance. The complaint must be filed with the prescribed fee in the precise format either through Demand Draft or through Postal Order.
Your attorney will thereafter take care of your compliant and make sure that you get justice. Though the process might sound bit lengthy, yet you must stand up and crave for justice that you deserve. With frauds and scams becoming very often, you must learn as to how you can put a stop to these unethical and restrictive trade practices.