According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.
The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.
Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.
How to File a Complaint in Consumer Forum
The person who wishes to file a complaint in Consumer forum should initially write their case as per the format of complaint petitions. While filing a complaint, they should possess a proof of having the purchased goods or any service which they availed. They should make sure that all the information provided in the complaint is highly relevant to the case that is submitted to the Consumer Forum. The complainant is the person who files a complaint with proper Consumer Forum Registration. He can file his complaint in respective district forum under whose jurisdiction resides the opposition party. The Opposition party either lives there or may be working or running a company in that area. The complainant should make sure to he carries the prescribed fee in the form of Indian Postal Order or crossed Demand Draft.
Know your rights to protect yourself!
The Consumer Forum Complaints will be taken for consideration and needed action within two years from the date of real action. The last portion of the complaint filed by the complainant should contain Prayer Clause, Compensation or relief that is expected from forum. The District forum is eligible to go ahead with jurisdiction when the value of services or goods or the compensation expected doesn’t go beyond twenty lakh rupees.
The district forum will collect a prescribed fee of rupees 100 up to the compensation of 1 lakh rupees. The fee will be INR 200 is the amount is between 1 lakh and 5 lakh. They collect INR 400 for compensation between 5 and 10 lakh. If the compensation is between 10 and 20 lakh, the complainant is expected to pay INR 500. If the compensation is between 20 lakh and 1 crore, the State Commission is responsible to look into the complaint. If the compensation is above 1 crore, the National Consumer Disputes Redressal Commission located in New Delhi will look into the matter with a fee of INR 5000.