Consumer Protection Act Ensures to Safeguard the Interests of E-Commerce Consumers


According to the Consumer Protection Act 1986, the consumer right is referred to as ‘right to be protected against marketing of goods and services which are hazardous to life and property’.It is applicable to specific areas like healthcare, pharmaceuticals.



The right to information is defined as ‘the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices’ in the Consumer Protection Act of 1986.



Consumerism is a social as well as economic order which encourages the buying of goods and services in ever-greater amounts. This term is sometimes associated with critics of consumption beginning with Thorstein Veblen. Veblen's topic of examination.


Consumer Protection Act Ensures to Safeguard the Interests of E-Commerce Consumers

Consumer Protection Act in India was set up in 1986 that was set up by Parliament of India in lieu of protecting the interest of Indian consumers. With the implementation of this act, there arouse the need for establishing a consumer council and several other authorities who would work towards settling the disputes of the consumers and any other connected matters. With the advancement in technology and more practice of electronic transactions, there were need of setting of proper standard policies and laws in linked to the electronic transactions done by the consumer and there were several disputed cases lodged that led to the establishment of E-Commerce Consumer Protection Act.

The rights of the consumer are well defined in the established law that are defined by different agencies like Government, the established consumer courts and other voluntary groups that work hand-in-hand in the safeguard of the consumers. These agencies work in accordance to consumer protection act in India.

These consumer protection laws have been designed for the safety and transparency of the information of the consumers in the market. These laws also help in any kind of fraud that couldhappen in any type of business. Both the Consumer Protection laws and e-Commerce Consumer Protection Act that are formed by the government have also been designed in interest of the consumers.

Importance of Consumer Rights

  1. Protection against the manipulation caused due to means of unfair trade.

  2. Protection of health and safety of the consumers for the goods that either the purchase or are offered as free.

  3. Protection of the rights wherein the consumers must be informed about the quality and standards of the product, its freshness etc.

  4. Right to receive the sincere gripes that have been registered.

  5. Right to make selection from the varied offers.

E-Commerce Consumer Protection Act

This act refers to electronic trade done using the electronic technology that is majorly completed using the internet services. The establishment of e-commerce is a new way of implementing transactions that implement the fast transaction service and also require higher protection and security.

Three types of e-commerce are:-

  1. Business to Business

  2. Business to Consumer

  3. Consumer to Consumer

Few of the issues that are linked to e-commerce are:-

  1. Privacy

  2. Access

  3. Security

  4. Terms and Conditions

  5. Dispute resolutions

  6. Fees

  7. Fraud

  8. Jurisdiction definition

The consumer Act must be beneficial to all the three different sections that include government, business and the consumers.